Technical Service
With over 40 years of actual x-ray manufacturing experience, Smiths Detection stands on the foundation of quality manufacturing, unparalleled technical service and radiation safety.

Smiths Detection's Technical Service Department currently has experienced staff at three locations in North America - Alcoa, Tennessee, Anaheim, California and Mexico City, Mexico. We are expanding into two new locations, Minneapolis, Minnesota and Toronto, Canada by the end of the year. This regional coverage, combined with unparalleled service affiliates in Europe, United Kingdom, South America and Asia Pacific, make us the industry's Technical Services world leader.

Our mission is to provide unsurpassed technical services to our customers and affiliates through the use of our team's expertise and experience combined with the most advanced diagnostic technologies available. For more detailed information on the Smiths Detection technical service department and technical service agreements click here.

Service and Preventative Maintenance Agreements
Smiths Detection offers two levels of Service Agreements in addition to Preventative Maintenance Agreements to keep your equipment in the best operating condition.

Preventative Maintenance Agreements provide on-site maintenance for your equipment at scheduled intervals depending on the option you choose. You choose the interval from 1 to 4 times per year and we will be there to verify your equipments operation and repair anything that needs to be fixed. While on-site, we will also perform and document required Radiation surveys. A 30% discount is included for all parts required for repair during our visits.

Service Agreements provide on-site technical services when the need arises. There are two levels of service agreements: A Deluxe Agreement Package and a Standard Agreement Package. For more information call: 1-866-X-Raytek or email: xraytek@smithsdetection.com

Radiological Services
Upon acquisition, prior to operation, your safety officer or other designated individual within your company is responsible for registering your new x-ray machine(s) with your State radiation control agency.

Each State also has specific regulatory and radiation protection requirements with which you must comply. You can find your specific State regulations at the following internet link: http://www.physics.isu.edu/radinf/rsotoolbox.htm.

Experience
Smiths Detection has a staff of professionals with over 27 years of radiation safety and regulatory compliance experience in licensing and registration, radiation safety training and radiation protection program development & implementation.